Frequently Asked Questions
Everything you need to know about your next pair of heat.
Are all your sneakers authentic?
Yes, 100%. Every pair of sneakers at OG Kicks undergoes a rigorous multi-point inspection process by our expert authentication team to ensure they are genuine and meet our high quality standards.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
What is your return policy?
We offer a 14-day return policy for items in their original, unworn condition with all security tags attached. Please note that shipping fees are non-refundable.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.
Do you sell used or 'pre-loved' sneakers?
While we specialize in brand new 'deadstock' sneakers, we do have a curated selection of high-quality pre-owned pairs. These are clearly marked and graded based on their condition.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.